Course DescriptionThe Patient Services Representative (PSR) program provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR and the tools needed to be a front line customer-service agent in a medical office or hospital setting. Responsibilities include (but are not limited to): written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. This course consists of five modules tailored to those with little or no experience, looking to begin a career in healthcare.
Program Learning Outcomes:1. Utilize effective therapeutic communication knowledge and skills in a professional setting.
2. Demonstrate competency in the technological skills needed for working in health care systems.
3. Utilize appropriate skills/tools to guide patients attempting to navigate health care resources.
4. Perform entry-level coordination of care by understanding needs of the patient.
5. Employ an active understanding of medical terminology, diagnosis and appropriate treatments for such.
6. Respond appropriately to the social and mental health needs of the patient’s related to the cultural differences and/or language barriers.
7. Demonstrate understanding of basic ethical and legal issues in health care.
8. Utilize industry standard software to manage electronic health records.