TRAD1304 - Incident Investigation & Root Cause Analysis for Managers

Hawaii Community College - EDvance

Course Description

Learn to recognize and mitigate incidents through a methodic process which leads to a Root Cause. Compile a good sense of guidelines and the latest investigated practices. Discover how to lead investigations and root cause analyses using various techniques such as Casual Factor Charting, Cause Mapping, and Root Cause Charts.

Learner Outcomes

Upon successful completion of the course, participants will be able to recognize and mitigate incidents through a methodic process which leads to a Root Cause to include the following:
- Basics of incidents and investigations
- Workshop: identifying near misses (near hits)
- Initiating the Investigation: Gathering data and Basics
- Analyzing data for ALL causal factors
- Workshop: Causal factor charting. Using fault tree analysis to find all possible scenarios and determine the most likely one. Identifying root causes using the "Root Cause Chart" techniques. Conclusions and recommendations.
- Case Study: Using all rules and methods taught in class to investigate actual incident in real-time setting.