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Course Description

This workshop is for employees in the hospitality industry who are not familiar with the Japanese style of business practices, communication and manners. The workshop information and exercises are customized to improve communication and guest relationship management skills. Key concepts include Japanese-style customer service, safe topics and dangerous topics to discuss with Japanese guests, and how to effectively resolve client complaints.

Notes

For information and assistance contact coordinator or call main office at 455-0477.

Joy Mahiko 
Workforce Development Coordinator
455-0500
jmahiko@hawaii.edu

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