BUS5212 - Guestroom Attendant

Course Description

Learn about the purpose and tasks of a guest room attendant and discuss why guestroom attendants are so important to a lodging operation. Review the superior performance standards that guestroom attendants strive to meet and the tasks that they perform. Learn about: the role of guestroom attendants in keeping guest's belongings secure, key control, controlling inventory in housekeeping, OSHA regulations, how to respond to unusual situations, using a guestroom attendant sheet. Review and identify: using cleaning supplies and chemicals safely and correctly, keeping carts organized, why a cleaning sequence is important, steps for cleaning bathrooms and closets, purpose of vacuuming and deep cleaning, sharing and teamwork, and end of shift duties, and more.