BUS5503 - Communicating Effectively

Course Description

Improve your interactions with people in your workplace and at home. Multiple Ways to Communicate and Connect are for those who often struggle to find that middle ground between being too aggressive and too passive. Participants will learn how to counter manipulative tactics of difficult people and learn the critical skills of listening, asking questions, and being aware of nonverbal messages. Recognizing the elements of communication can reveal information about ourselves, and how to get a handle on managing ourselves for a professional image.

Learner Outcomes

Upon successful completion of this course participants will be able to:

1. Identify common communication problems.
2. Learn to identify and interpret non-verbal messages.
3. Develop skills to respond to challenging questions in difficult situations.
4. Practice listening actively with empathy to others.
5. Manage difficult situations with professional dignity.

Notes

For information and assistance contact coordinator or call main office at 455-0477.

Joy Mahiko 
Workforce Development Coordinator
455-0500
jmahiko@hawaii.edu