BUS4026 - Hospitality Leadership Foundation Program

Course Description

Pathway 1: March 11- April 1, 2026

Title: Hospitality Leadership Foundation Program ($99)

Each Class is 1.5 hours and is designed to provide learners with informative material for 1.5 hours each week.

***Certificate of Completion will be awarded after all classes in the Hospitality Leadership Foundation Program (Pathway 1)

Upon completion, students will demonstrate foundational leadership readiness within hospitality environments by communicating expectations clearly. Applying effective listening and feedback techniques to make sound decisions under pressure. Support team performance with consistency and accountability. Students will understand that leadership behaviors influence team morale, retention, productivity, and guest experience.

Course Outline

1. Develop Psychological Awareness in Hospitality Teams 
2. Coaching Vs. Correcting 
3. Decision Making under Pressure 
4. Communication Across Shifts 
5. Accountability Without Burnout