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Course Description

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will explore the basic necessities of customer service for any organization. You will learn and practice different skills and techniques, including drawing from your own personal experiences to share the benefits and challenges. Consider this workshop as a re-energizing time to build and expand from where you are now.  Each class is 1-day and can accommodate up to 30 students for a flat fee of $2,500.

Learner Outcomes

Upon successful completion of this course participants will be able to:

  1. Develop the skills and strategies to deliver the core principles of customer service that all customers expect
  2. Recognize your current strengths in customer service and areas you or your team can improve on
  3. Recognize who the customers are and how to build a base of loyal customers.

Notes

Patrick Leddy 
Workforce Development Coordinator
psleddy@hawaii.edu

For assistance call our office at 455-0477.

Prerequisites

There are no prerequisites for this course.
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