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Course Description

Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives.

Notes

Charen Kepler has been providing Hospitality Training for over 20 years. Her vast experience with leadership training, Hawaiian values, Customer Service Certification, and Hawai'i Tour Guide Certification makes her the ideal instructor for companies seeking to improve their business. She is the Executive Consultant for Ka Ipu Kukui Fellows, a nonprofit, community-based program created to identify and develop young leaders in Maui County.
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Enroll Now - Select a section to enroll in
Type
In-Person
Days
T, Th
Time
6:00PM to 8:00PM
Dates
Sep 17, 2024 to Sep 26, 2024
Schedule and Location
View Details
Contact Hours
4.0
Location
Delivery Options
In-person (Maui)  
Course Fee(s)
General non-credit $249.00
CEUs
0.4 CEUs
Section Notes
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
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