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Course Description

Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives.

Notes

John Van Plantinga has been providing Hospitality Training for over 20 years. His International experience has spanned Thailand, Saipan CNMI, Korea and most recently Japan. He currently teaches at Maui High School.
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Enroll Now - Select a section to enroll in
Type
In-Person
Days
T, Th
Time
6:00PM to 7:30PM
Dates
Oct 11, 2022 to Oct 20, 2022
Schedule and Location
Contact Hours
4.0
Location
Delivery Options
In-person (Maui)  
Course Fee(s)
General non-credit $199.00
Section Notes
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Type
In-Person
Days
T, Th
Time
6:00PM to 7:30PM
Dates
Jan 17, 2023 to Jan 26, 2023
Schedule and Location
Contact Hours
4.0
Location
Delivery Options
In-person (Maui)  
Course Fee(s)
General non-credit $199.00
Section Notes
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Type
In-Person
Days
T, Th
Time
6:00PM to 7:30PM
Dates
Mar 21, 2023 to Mar 30, 2023
Schedule and Location
Contact Hours
4.0
Location
Delivery Options
In-person (Maui)  
Course Fee(s)
General non-credit $199.00
Section Notes
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
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