The Medical Receptionist and Patient Services program provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR, and the tools needed to be a front-line customer-service agent in a medical office or hospital setting. Responsibilities include (but are not limited to): written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. This course consists of five modules tailored to those with little or no experience, looking to begin a career in healthcare. Also, please note that basic computer skills are a preferred requirement to ensure your success with this course.
Course fees include textbooks, practice tests, and certification exams
Course OutlineThe course provides participants with a foundational understanding of the healthcare delivery system, the role of the PSR, and the tools needed to be a front-line customer-service agent in a medical office or hospital setting. Responsibilities include written and verbal correspondence with patients, scheduling, collecting co-payments, maintaining patient charts, verifying insurance coverage, and ensuring overall patient satisfaction. Also, please note that basic computer skills are a preferred requirement to ensure your success.
Program Learning Outcomes:
- Utilize effective therapeutic communication knowledge and skills in a professional setting.
- Demonstrate competency in the technological skills needed for working in health care systems.
- Utilize appropriate skills/tools to guide patients attempting to navigate health care resources.
- Perform entry-level coordination of care by understanding needs of the patient.
- Employ an active understanding of medical terminology, diagnosis and appropriate treatments for such.
- Respond appropriately to the social and mental health needs of the patient’s related to the cultural differences and/or language barriers.
- Demonstrate understanding of basic ethical and legal issues in health care.
- Utilize industry standard software to manage electronic health records.
For information or assistance on:
- On-line registration or general registration and payment call 455-0477 or email: firstname.lastname@example.org
- Financial assistance, program advising, or attending an information session, please complete the online inquiry form and an advisor will contact you.
- For possible tuition assistance, please visit www.ocewd.org/hcp to learn more about the Hana Career Pathways grant program.
- Click here to learn more about financial assistance and student support resources.
Coordinator: Patrick Leddy
Workforce Development Coordinator
1. Current Criminal Abstract (https://ecrim.ehawaii.gov) (abstract needs to be submitted within 30 days of issuance).
2. Copy of your photo ID.
3. Proof of 1-Step TB test completed within the last six months.
4. Proof of MMR vaccination (titer is acceptable).
5. Proof of Hep B series vaccination (titer is acceptable).
6. Proof of a 9th-grade English level or higher. Please submit the following as proof of this requirement: AA Degree, BA Degree, college transcripts, TABE results. OR take our EdReady assessment. Please fill out this EdReady Request Form.