This course is designed to introduce Japanese business protocols and etiquette that can be used and applied by people who regularly interact with Japanese visitors. Participants will gain a better understanding of visitor expectations and develop their own customized “quick tip sheet” that relates to individual job duties and responsibilities.
At the completion of the training, participants will be able to:
- Understand and pronounce frequently used expressions.
- Demonstrate recognition and appropriate response to business and cultural protocol, communication, and etiquette.
- Demonstrate sensitivity and effective interaction, including sincere apology.
- Display understanding and appropriate professional conduct when providing guest service.