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Course Description

This evidence-based course will provide clinical charge nurses/frontline leaders with the knowledge and skills essential for their role. The program will enhance their ability to manage patient flow, manage conflict, concerns from patient, family, staff or interdepartmental colleagues, and managing staff performances. A proactive approach to training could be the first step to structural empowerment of charge nurses, and creating a desirable organizational culture with positive financial impacts.

Course Outline

This evidence-based course will provide clinical charge nurses/frontline leaders with the knowledge and skills essential for their role. The program will enhance their ability to manage patient flow, manage conflict, concerns from patient, family, staff or interdepartmental colleagues, and managing staff performances. A proactive approach to training could be the first step to structural empowerment of charge nurses, and creating a desirable organizational culture with positive financial impacts.

Prerequisites

1. This course is reserved for pre-qualified individuals.
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