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Course Description

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This workshop is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Topics are Covered?
• Making the transition                                 • Giving feedback and instructions
• Responsibilities of a supervisor                 • Orders, requests, and suggestions
• Key behaviors and attitudes                      • Managing conflict
• Setting goals and planning for success     • Managing challenging situations
• Active listening techniques                        • Developing relationships
• Communication skills

Learner Outcomes

• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Notes

Call 808-235-7491 for next available course dates.

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