Course Description

This 4-hour certification exam is designed to assess all of your training and career experiences. There are two parts to the exam:


Part I:  2-hour knowledge exam

Part II:  Designing and delivering a sample tour


Participants will be asked to complete a knowledge exam administered in the English language. Participants in the English classes will deliver a sample tour in the English language. Participants in the Japanese classes will deliver a sample tour in the Japanese language, however all the materials are in English.

Learner Outcomes

To receive your certification, you are expected to achieve the following:

Part I - minimum score of 75% for the knowledge exam which covers the following topics:

  • Professional standards for Hawaii's Ambassadors of Aloha
  • Hawaiian history, language, and culture
  • The importance of Ho`okipa and its relationship to Hawaii's visitor industry
  • Providing customer service to a diverse, global audience

Part II - minimum score of 75% for the design and delivery of a sample tour that demonstrates your ability to:

  • Design a customized tour based on customer preferences and island-specific interests and attractions
  • Demonstrate cultural sensitivity and the appropriate response in servicing a global customer base.
  • Deliver factual and respectful information about Hawaii's history, culture, and language using learned communication, interpretation, and storytelling skills.


Preparing for the Certification Exam:

Eligible candidates may choose to prepare for the exam in several ways:

  • Completing the recommended training pathway, Certificate for Customer Service in Hawaii.
  • Self-study based on listed topics and professional standards.
  • Self-assessment followed by elective enrollment in any relevant training courses.
  • Academic degree in hospitality or tourism with emphasis on relevant topics and established professional standards.


Determining Readiness for Certification Application

Candidates are encouraged to assess their readiness to apply for certification by comparing their current level of knowledge, skills, and experience and to the professional standards for Hawaii’s Ambassadors of Aloha and the topics covered by the recommended training program.


Employment Training Funds are available: http://labor.hawaii.gov/wdd/home/employers/etf/micro/

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in ‘Ilima 107, ph.734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the KCC Deaf Center at ph. 734-9210 (V), 447-1379 (videophone), or email kapdeaf1@hawaii.edu.

Please note: you will need to contact Kapi’olani CC’s DSSO or Deaf Center to request accommodations in a Kapi’olani CC course even if you’ve already registered or are receiving services at another UH campus’s disability support program.


Kapi‘olani Community College Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start date of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to the start date of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to the start date of course.

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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