HOSP8212 - Certification Program for Tour Drivers and Guides
Course Description
A "host" representing Hawaii is responsible for conveying a sense of professionalism in all situations, sharing knowledge of the Hawaiian culture with accuracy, displaying diplomacy and protocol in serving visitors and caring for the aina while providing an engaging, memorable and safe travel experience for visitors. During this 38-hour course, you will obtain an understanding of industry standards and expectations, learn to enhance your customer service and cultural awareness skills, learn essential communication, interpretive and storytelling skills and customize tours that create an authentic experience for Hawaii's visitors. Training is condensed into the following modules listed below.Course Outline
Course Number | Modules | Price | HRS | Start Date | End Date | Day | Start Time | End Time | Location | |
---|---|---|---|---|---|---|---|---|---|---|
HOSP8205-006 | Foundations of Hawaii | $455 | 8 | 9/20/16 | 9/29/16 | T/Th | 6PM | 8PM | Manono 104 | |
HOSP8204-006 | Hookipa Me Ke Aloha | $339 | 8 | 10/4/16 | 10/13/16 | T/Th | 6PM | 8PM | Manono 104 | |
HOSP8202 | Servicing the Global Customer |
$335 |
6 |
10/18/16 | 10/25/16 | T/Th | 6PM | 8PM | Manono 104 | |
HOSP8203 | Know Your Island: Oahu | $170 | 4 | 10/27/16 | 11/1/16 | T/Th | 6PM | 8PM | Manono 104 | |
HOSP8210 | Communicating with Impact: Talking Story about Hawaii | $445 | 8 | 11/2/16 | 11/10/16 | W/Th | 6PM | 8PM | Manono 104 | |
HOSP8211 | State of Hawaii Certification for Tour Drivers and Guides-EXAM | $229 | 4 | 11/12/16 | 11/12/16 | SAT | 8AM | 12PM | Manono 104 |
Learner Outcomes
- Describe Tour Guide Professional Standards as defined by the Hawaii Tourism Authority
- Demonstrate professional standards while delivering walking and bus tours
- Create a customized tour itinerary based on guest preferences and requests
- Present interesting and accurate information about the history, culture, language, and significant sites of both the State of Hawaii and their specific island location
- Respond appropriately to a diverse customer audience
- Incorporate the service principles of "Hospitality with Aloha" into their role and career as professional tour guides
Prerequisites
Participants must be currently employed in the tourism industry to register for this specific section (HOSP8212).