BUS3212 - Conflict Management and Negotiation Skills

Kapiolani Community College - CECS

Course Description

Conflict occurs in personal, public and professional situations. Learning to diffuse arguments or disagreements can be beneficial to avoid harmful outcomes. In a cross-cultural community, learning to understand others and their needs can be beneficial in positively negotiating an agreement between individuals with different attitudes, beliefs, and values. Treating others with respect and courtesy, in spite of differences, is key to creating a healthy and safe environment.

Learner Outcomes

At the completion of training, participants will be able to:

Identify the various conflict management styles.
Select the appropriate conflict management style to resolve differences.
Differentiate between the styles of passive, assertive, aggressive & passive-aggressive behaviors.
Negotiate desirable outcomes in an ethical and fair manner.
Develop and promote values and civility in the work environment.

Notes

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in ‘Ilima 107, ph.734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the KCC Deaf Center at ph. 734-9210 (V), 447-1379 (videophone), or email kapdeaf1@hawaii.edu.

Please note: you will need to contact Kapi’olani CC’s DSSO or Deaf Center to request accommodations in a Kapi’olani CC course even if you’ve already registered or are receiving services at another UH campus’s disability support program.

Kapi‘olani Community College Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start date of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to start date of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to start date of
course.