Course Description

Are you apprehensive when communicating with colleagues, management or friends? Do you find yourself at a loss for words, often thinking about what you should have said after the fact? Do you speak before you think and say things that you realize might offend other people? Have you misinterpreted what someone else has said? Are you hearing but not paying attention to what others are saying? Improve your personal interactions with others by building a strong communication foundation. During this communication series, you will learn to understand who you are as a communicator and how to communicate appropriately with others in a global work environment.

Course Outline

This course includes 6 modules:

  1. Back to Basics: Communication and Perception
  2. Verbal Communication: The Language & Words We Use
  3. Non-Verbal Communication: The Power of Body Language
  4. Hello, Can Anybody Hear Me?
  5. Email and Phone Etiquette
  6. Intercultural and Cross-Cultural Communication: Communicating with Generational and Regional Differences

Learner Outcomes

At the end of this course, participants will be able to:

  1. Recognize their level of communication apprehension in personal, public, and group situations.
  2. Feel more confident when communicating with others in different situations.
  3. Identify verbal and non-verbal factors that impact behavior, communication styles and business operations.
  4. Identify and demonstrate effective listening skills.
  5. Identify and effectively use appropriate and effective etiquette when communicating in emails, phone calls and face-to-face communications
  6. Identify necessary skills to improve intercultural and cross-cultural communication skills.


Please note: You are encouraged to bring a laptop, tablet and/or smartphone to class to assist you with in-class assignments. If you don’t have access to any of these items, please inform your instructor so we can make arrangements for you.

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in ‘Ilima 107, ph.734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the KCC Deaf Center at ph. 734-9210 (V), 447-1379 (videophone), or email kapdeaf1@hawaii.edu.

Please note: you will need to contact Kapi’olani CC’s DSSO or Deaf Center to request accommodations in a Kapi’olani CC course even if you’ve already registered or are receiving services at another UH campus’s disability support program.


Kapi‘olani Community College Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start date of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to start date of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to start date of

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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