Course Description

Effective business writing is the result of careful planning, writing, revising, and editing. This course provides you with an overview of the writing process and addresses the most common grammatical and punctuation mistakes made in business communication. It offers practical instruction in sentence and paragraph construction, as well as word choice. Learn to master writing business e-mails, memos, letters, and reports according to your purpose and audience.

The following courses are highly recommended to enhance your writing skills:

Course Outline

The following is the outline for this 4-hour course:

  1. Grammar and punctuation refresher
  2. Formal and informal communication
  3. Clear and concise writing through tone, brevity, and clarity
  4. Business writing etiquette
  5. Format and document design for email messages, memos, letters and reports
  6. Proofreading and editing techniques
  7. Communicate professionalism throguh writing skills

Learner Outcomes

By the end of the course, participants will be able to use the knowledge gained to:

  • Recognize common spelling and grammar issues in business writing.
  • Construct more effective sentences and paragraphs.
  • Identify the basic structures for business correspondence.
  • Select the appropriate format for business correspondence.
  • Write professional email messages, memos, letters, and reports.
  • Use techniques to improve proofreading skills.


Learners will need the following recommended equipment:

  • Access to a more recent model desktop or laptop, either Windows or Mac or Android or Apple mobile device
  • Supported Operating Systems for desktop and laptop: Mac OS X with Mac OS 10.7 or later, Windows 10 or Windows 8 or 8.1 or Supported Operating Systems for mobile devices: iOS 7.0 or later, iPad OS 13 or later, Android 4.0x or later, Kindle fire HD
  • Reliable high-speed (cable or DSL) internet connection
  • Internet browser such as Firefox, Chrome, Edge or Safari
  • Recommended: Webcfam, headset with microphone, if your device does not already have a webcam and microphone

Please note: You are encouraged to bring a laptop, tablet and/or smartphone to class to assist you with in-class assignments. If you don’t have access to any of these items, please inform your instructor so we can make arrangements for you.

Target audience:

  • Working professionals who want to improve writing skills
  • New supervisors and managers
  • Individuals transitioning to new careers
  • Graduating students getting ready for the workforce

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in ‘Ilima 107, ph.734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the KCC Deaf Center at ph. 734-9210 (V), 447-1379 (videophone), or email kapdeaf1@hawaii.edu.

Please note: you will need to contact Kapi’olani CC’s DSSO or Deaf Center to request accommodations in a Kapi’olani CC course even if you’ve already registered or are receiving services at another UH campus’s disability support program.


Kapi‘olani Community College Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start date of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to start date of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to start date of


  • Effective verbal, non-verbal, and written communication skills with respect to similarities and differences within cultures and languages.
  • Knowledge and application of global business etiquette and protocol.
  • Awareness of educational practices.
  • Awareness of gender and generational roles.
  • Awareness of social and business trends.
Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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