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Course Description

This Tour Guide training program is designed for employees in Hawaii’s visitor and service-related industries. Participants will be assessed through a final exam to earn the certification from the Hawaii Tourism Authority.
 

Course Outline

Required Training Pathway and Courses:

  • Introduction to the Hawai‘i Visitor Industry (2 hours)
  • Ho‘okipa Me Ke Aloha (8 hours)
  • Foundations of Hawai‘i (8 hours)
  • Communicate with Impact: Talking Story about Hawai‘i (8 hours)
  • Know Your Island: (Island Specific)(4 hours)
  • Servicing the Global Customer (6 hours)

Learner Outcomes

By the end of the program, participants will be able to use the knowledge gained to:

  • Describe professional standards for “Ambassadors of Aloha” and how they apply to all sectors of the visitor and service industries.
  • Demonstrate professional standards when managing customer service situations.
  • Respond appropriately to a diverse customer audience.
  • Provide a customized visitor experience based on guest preferences and requests.
  • Present interesting and factual information about Hawaii’s history, language, culture, and significant sites.
  • Incorporate the service principles of "Hospitality with Aloha" in their role and career as professional "Ambassadors of Hawai‘i".

 

Notes

 

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