Course Description

This course is designed to prepare students for communicating with Japanese customers by learning the use of appropriate polite language when interacting with customers in the business and hospitality industries.

Learner Outcomes

Use appropriate basic key phrases and expressions for assisting customers. Gain a deeper understanding of Japanese hospitality and customer's expectation to assure quality of service.


For questions regarding levels, prerequisites, textbooks, etc. please contact Saori Sato at saorisat@hawaii.edu

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in 'Ilima 107, ph. (808)734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the Kapi'olani Community College Deaf Center, ph. (808)734-9210, (808)447-3145/ (808)447-3141 (videophone), or email kapdeaf1@hawaii.edu.

Please note: Due to the COVID-19 health and safety requirements, ZOOM or phone appointment will replace face to face meetings until further notice. You will need to contact Kapi'olani CC's DSSO or Deaf Center to request accommodations in a Kapi'olani CC course even if you've already registered or are receiving services at another UH campus's disability support program.

Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to start of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to start of course.


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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