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Course Description

Due to technology, the Banking industry is evolving.  As it does, new roles for bank employees are emerging. Now more than ever customers are using ATMs and mobile banking to do their basic banking transactions which used to be handled almost exclusively by tellers. Customers are relying less on tellers and more on what are being called Universal Bankers. This Universal Banker training offered by the University of Hawaii, in conjunction with the Hawaii banking industry, will equip job seekers as well as incumbent employees with the skills to move into the position of Universal Banker One.

Upon completion of the course, students will be able to identify and
apply concepts in eight Universal Banking modules including:
• Banking Fundamentals
• Consumer Banking Products
• Ethics in Banking
• Relationship Building and Needs Based Advising
• Business Communication
• Managing Interpersonal Relationships
• Decision Making and Problem Solving
• Customer Service in Banking

Learner Outcomes

Upon completion of the course, students will be able to identify and
apply concepts in eight Universal Banking modules including:
• Banking Fundamentals
• Consumer Banking Products
• Ethics in Banking
• Relationship Building and Needs Based Advising
• Business Communication
• Managing Interpersonal Relationships
• Decision Making and Problem Solving
• Customer Service in Banking
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