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Course Description

Our emotions play such a major role in our relationships and in the circumstances we come face to face with every day. Learning to manage emotions is key to our ability to reduce stress, become more empathetic, and better able to serve the needs of our customers without sacrificing our own well-being in the bargain. This course is meant for those who are in the business of serving customers whether a business owner, a customer service representative, or a vendor. Walk away with some tools for keeping your cool even with your toughest customer.
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