BUS3004 - Advanced Business Writing

Kapiolani Community College - CECS

Course Description

Everyone in the workplace is required to convey ideas, events, and transactions on paper rapidly and concisely. Most people dislike writing letters or reports; however, effective writing is a skill that can be learned and continuously improved. In this action-oriented workshop, you will learn to develop and polish your letters. Instruction emphasizes formula writing, psychology, and style.

Course Outline

1. Mechanics of Writing Well

Make it active
Eliminate unnecessary words
Use plain English
Get rid of redundancies and needless repetition
Keep it short, simple, and specific
Avoid expletives, excessive politeness, stereotyped language
Do not use sexist language

2. Formula Writing

Most important point first: Details
Second most important point: Details
Third most important point: Details
Action ending

3. Writing Bad News Messages

Buffer
Reasons before refusal
Minimize bad news
Offer alternative, if appropriate
Off-subject ending

4. Writing Persuasive Messages

Benefit/promise
Build interest/picture
Prove
Push

Learner Outcomes

Upon successful completion of this module, the participant will be able to:

Understand and demonstrate mechanics of writing well
Understand and demonstrate formula writing
Understand and demonstrate composing bad news messages
Understand and demonstrate writing persuasive messages

Notes

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability, we may coordinate the accommodations you need. In that case, you are invited to contact the Disability Support Services Office (DSSO) in 'Ilima 107, ph. (808)734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the Kapi'olani Community College Deaf Center, ph. (808)734-9891 / (808)447-3141(VP) or email jfried@hawaii.edu .

Please note: Please call ahead.