BUS3020 - Japanese Business Protocol

Course Description

This course is designed for non-Japanese business professionals and a must for those who have not had extensive business interactions with Japanese.  This course is hands-on and will cover Japanese style of business practices, communication style and etiquette and the information and exercises are customized to improve communication and client relationship management skills with their Japanese-speaking counterparts and clients.

Learner Outcomes

Upon completion of this course, the participant will have learned: Geography of Asia and which countries our clients are coming from, Geographic characteristics and differences in customer behaviors in Japan, Japanese-style client relationship.  The Metric World, How to bow appropriately in a business situation with Japanese clients, How to properly conduct Business Card Exchange with Japanese counterparts and clients, How to conduct meetings with Japanese clients, How to modify native English to "customer friendly" English for Japanese clients, Do's and Don'ts with Japanese clients, Japanese-style dining etiquette, How to effectively receive clients from Japan, Japanese-style gift giving, How to dress appropriately when doing business with Japanese clients.

Notes