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Course Description

Unleash the necessary skills to become an effective service professional with consulting senior services manager, Dennis T. Higashiguchi. Develop your skills as a service provider by using a three-step model, manage difficult people using empathy and communication. Prepare and implement a plan for your job field that will help reinforce your training. Overcome your personal obstacles and take the next step to providing quality service.

Learner Outcomes

At the conclusion of the course participants will be able to: Define and identify guest expectations. Implement AIM cycle for working with guests. Demonstrate empathy with difficult people.
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