HOSP5120 - Breakfast Attendant

Course Description

Learn about the purpose and tasks of a breakfast attendant and describe the importance of breakfast and the role of the breakfast attendant. List, review, and discuss: the stages of the guest cycle and how breakfast fits into these stages, how you can use intuition, empathy, and initiative to bring delight to guests and provide exceptional guest service, how to treat departing guests, the big eight food allergies, cross contamination and foodborne illnesses, foodborne illness and how to avoid them, the temperature danger zone, how to properly handle food, set-up of side stations, preparing and carrying service trays, display of breakfast items, how to professionally and appropriately interact with guests, maintaining tables, tipping policies, and more.