BUS3084 - Basic Training for the Sales Associate

Course Description

Knowing how to sell is a life skill. Learn the basics of selling - assessing, listening, persuading and building customer relationships. Through practical hands-on activities, you will learn how to effectively listen and determine your customer needs, as well as enhance interaction to improve sales. Applying for a job? Using appropriate sales techniques to share your story with potential employers can also be helpful.

Enhance your sales skills by also learning more about communication, customer service and presentation skills through the following courses:

• Communication Starts with Me (BUS3079)
• Hello, Can Anyone Hear Me? (BUS3205)
• Collaborative Solutions (BUS3211)
• Tips for Creative Presentations (BUS3080)
• Communicate with Impact (HOSP8210)
• Introduction to MS PowerPoint (COM3038)
• Certificate for Customer Service in Hawaii (HOSP8225)

Course Outline

1. Sales associates - what do they do?
2. First Impression
   1. Present your best self
3. The sales process
   1. Get to know your customer
   2. Explain details, features and benefits
   3. Closing the sale-offer appropriate product/service
4. The interview process-selling yourself
5. Reflection

Learner Outcomes

By the end of the program, participants will be able to use the knowledge gained to:

• Implement techniques to get to know customers.
• Explain product/service details, features, and benefits to customers.
• Implement techniques learned to "close the sale".
• Share their personal "sales pitch" during interviews.

Notes

If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in ‘Ilima 107, ph.734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the KCC Deaf Center at ph. 734-9210 (V), 447-1379 (videophone), or email kapdeaf1@hawaii.edu.

Please note: you will need to contact Kapi’olani CC’s DSSO or Deaf Center to request accommodations in a Kapi’olani CC course even if you’ve already registered or are receiving services at another UH campus’s disability support program.

Kapi‘olani Community College Refund/Drop Policy:

100% refund: Notification to Non-Credit Registration made 10 business days or more prior to start date of course.

50% refund: Notification to Non-Credit Registration made 5-9 business days prior to the start date of course.

0% refund: Notification to Non-Credit Registration made less than 5 business days prior to the start date of course.

Recommendations

• Knowledge of global geography, politics and economies.
• Effective verbal, non-verbal, and written communication skills with respect to similarities and differences within cultures and languages.
• Awareness of social and business trends.