BUS5400 - Customer Service – Service Excellence

Course Description

This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today's rapidly growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.

For hours and additional course requirements visit: http://ocewd.org/serviceexcellence/

Learner Outcomes

1. Discuss and develop strategies for effective communication.
2. Develop and discuss strategies involving telephone transactions.
3. Develop and discuss strategies for dealing with different types of customers.
4. Discuss ways in which one can encourage customer loyalty.

Notes

This class is conducted at the scheduled day and time using online software and may require participation in additional unscheduled online learning activities. ZOOM SESSIONS WEEKLY DURING CLASS HOURS. Students must have (1) full regular access to a computer and the Internet (2) have basic computer skills (i.e. copying, saving, renaming files); (3) be familiar with a standard word processor (i.e. MS Word); and (4) be proficient in navigating the WWW and downloading files.

Please call the instructor 808-551-5289 for more info.