BUS1040 - Essential Customer Service & Sales Excellence

Course Description

Customer service is an essential skill in today’s fast changing workforce. In this course, you will learn how to be customer-focused and identify what customers expect and appreciate. You get to define your own personal vision of quality service and explore critical skills such as:

• Communication & Empathy
• Active listening
• Body language & non-verbal communication
• Dealing with challenging and assertive customers
• Conflict resolution
• Positive self-development, and so much more.

Emphasis will be placed on specific skills such as communication, empathy, active listening, body language, non-verbal communication, telephone techniques, addressing difficult customers, dealing with challenging and assertive customers, conflict resolution, knowing when to contact Administration, problem solving, positive resolution, and more.