Course Description

This course is designed to prepare students for communicating with Japanese customers by learning the use of appropriate polite language when interacting with customers in the business and hospitality industries.

Learner Outcomes

  • Use appropriate basic key phrases and expressions for assisting customers.
  • Gain a deeper understanding of Japanese hospitality and customer's expectation to assure quality of service.


No requirement to finish level I.  For questions regarding levels, prerequisites, textbooks, etc,  please contact Saori Sato at saorisat@hawaii.edu
If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability, we may coordinate the accommodations you need. In that case, you are invited to contact the Disability Support Services Office (DSSO) in 'Ilima 107, ph. (808)734-9552, or email kapdss@hawaii.edu for assistance. For students whose primary disability is Deaf or hard of hearing, contact the Kapi'olani Community College Deaf Center, ph. (808)734-9891 / (808)447-3141(VP) or email jfried@hawaii.edu .
Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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