Course Description

 Instructor:  Kayomi Kaneda

This class offers critical information to gain cultural awareness and to understand Japanese business protocol, as well as Japanese customer`s expectations and behaviors. Offers practice in verbal and non-verbal communications to effectively assist Japanese customers.

Learner Outcomes

Students will be able to understand basic Japanese cultural values, behaviors and service expectation.  Increase cultural awareness, gain confidence in interacting with and provide quality assistance for Japanese-speaking customers.  


If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in 'Ilima 107, ph. (808)734-9552, or email kapdss@hawaii.edu for assistance.

For students whose primary disability is Deaf or hard of hearing, contact the Kapi'olani Community College Deaf Center: Jan Fried at jfried@hawaii.edu,   (808)734-9891/ (808)447-3141(VP).

Please note: Due to the COVID-19 health and safety requirements, ZOOM or phone appointments will replace face-to-face meetings until further notice. You will need to contact Kapi'olani CC's DSSO or Deaf Center to request accommodations in a Kapi'olani CC course even if you are receiving services at another UH campus's disability support program.


No prerequisites.
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