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Course Description

Master the skills needed to transition confidently from employee to Supervisor. Learn the necessary skills of effective communication, reflective listening, conflict management and problem solving. 

Learner Outcomes

Participants will be able to: 1) Demonstrate reflective listening; 2)Identify conflict and discover ways to manage it; 3) Examine types of supervisors; 4)Discover their DiSC personality and ways to work with other personalities; 5)Examine skills & strategies to make meetings more efficient and productive; 6) Recognize the strong influence effective communication and accountability plays in a supervisory role.
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