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Course Description

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this one-day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Learner Outcomes

Upon successful completion of this course participants will be able to:

  1. Understand how often we all negotiate and the benefits of good negotiation skills;
  2. Recognize the importance of preparing for the negotiation process, regardless of the circumstances;
  3. Identify the various negotiation styles and their advantages and disadvantages;
  4. Develop strategies for dealing with tough or unfair tactics;
  5. Gain skill in developing alternatives and recognizing options.
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