Course Description

This course is designed to prepare students for communicating with Japanese customers by using appropriate polite language.  Recommended for business hospitality professionals to upgrade their quality of service.

Learner Outcomes

Students will define the category and degree of Japanese Honorifics (polite, respect, humble) and demonstrate application of those languages in customer service setting.


If you are a student with a documented disability and have not voluntarily disclosed the nature of your disability so that we may coordinate the accommodations you need, you are invited to contact the Disability Support Services Office (DSSO) in 'Ilima 107, ph. (808)734-9552, or email kapdss@hawaii.edu for assistance.

For students whose primary disability is Deaf or hard of hearing, contact the Kapi'olani Community College Deaf Center: Jan Fried at jfried@hawaii.edu,   (808)734-9891/ (808)447-3141(VP).

Please note: Due to the COVID-19 health and safety requirements, ZOOM or phone appointments will replace face-to-face meetings until further notice. You will need to contact Kapi'olani CC's DSSO or Deaf Center to request accommodations in a Kapi'olani CC course even if you are receiving services at another UH campus's disability support program.


Refund/Drop Policy:

Failure to attend a class or notifying your instructor of your intent to withdraw does not constitute an official withdrawal from the course.

Agencies submitting a purchase order for course fees will be billed regardless of attendance, unless notification of withdrawal is made by the specified refund deadline.

100% refund: Notification to Non-Credit Registration (NCR) made 10 business days or more prior to start of course.

50% refund: Notification to NCR made 5-9 business days prior to start of course.

0% refund: Notification to NCR made less than 5 business days prior to start of course.



There are no prerequisites.
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